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CRM

CRM

We believe customer satisfaction is the most important criteria to the success of a company. OFCOM CRM provides the right solution to customers to handle their customers as well as sales and marketing activities. It is a comprehensive web-based solution that allows the users to access the system any place, anytime concurrently.

Users from HQ can remotely monitor, track, access and modify marketing activities, sales activities and customer related information from various locations in the world.

The key functionalities of OFCOM CRM are:

  • Customer Management
    • Lead and Prospect Management
    • Contact Management
    • Account Management
    • Import & export lead, Contact and Account in CSV format
  • Marketing Activities Management
    • Calendaring System (To-do, Event, Meeting) Per Sales Person
    • Sales Trip Visit Record
  • Sales Management
    • Quotation Management
    • Invoice and Delivery Order Management
    • Receipting Management
  • Commission Management
  • Customize the export to PDF document based on company format
  • To-dos and Alert Notification
  • Email notification and Reminder
  • Purchase Order Management
  • Inventory Management
  • CEO Desktop
  • User Pre-defined Reports
  • SMS Gateway integration for send in and out
  • Email Blasting to customers
  • Customizable based on requirements
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